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  • How much does it cost to attend a workshop?
    At Glazing Waves CIC, we are dedicated to ensuring our events are accessible, and we strive for transparency in our pricing. Throughout the year, we offer a range of creative workshops, including pottery painting. You’re welcome to explore our pottery items on our online store - it’s important to note that the price includes the costs associated with underglaze paints, glaze, and the firing process. We look forward to creating art together! 🎨🌟
  • Do you have a studio that we can come and visit?
    Glazing Waves strives to be accessible, therefore we provide a fully mobile service, visiting various venues across Cornwall, helping budding artists create beautiful art and memories. Our studio based near Truro isn't suitable to host events. Check out our events page to see what we've got planned!
  • Do you have insurance?
    We are fully insured with Public Liability Insurance by Blackfriars Insurance Brokers Ltd.
  • How do we book tickets for a Pop-Up Workshop?
    Tickets can be purchased through the website. If you find yourself unable to attend the event / workshop, you may request a full refund as long as it is within 7 days prior to the event.
  • Where are the pop-up workshops held?
    Glazing Waves provides a fully mobile service, visiting various venues across Cornwall. Including local cafes, halls, schools, residential homes, workplaces, fairs, and festivals. Check out our events page to see what we've got planned! Or get in touch if you'd like to discuss hosting an event or workshop!
  • What should we do before we paint our pottery?
    Please ensure that hands are clean whilst pottery painting. Any grease, oils or moisturisers (including baby wipes) on your hands could ruin the paint and glaze finish, which cannot be rectified. We are not responsible or liable for greasy marks on the pottery.
  • What products are used to paint the pottery?
    Underglaze paints are a water based paint, which will need to be glazed and fired, making them brighter, stronger and dishwasher safe (though we’d recommend handwashing to prolong the life of your beautiful creation). All underglazes, glazes, and paints used by Glazing Waves are water soluble (unless advised otherwise) and as such, the purchaser agrees to assume all liabilities for any and all damages or consequential damages, resulting from use, misuse or accidental spillage of our products during use at our studio, their own home or any venue by the event/party organiser and by their guests and attendees. The purchaser further agrees that Glazing Waves shall not be responsible, accountable or liable in any way for bodily injury resulting from the misuse of any equipment supplied by Glazing Waves for use at a party, event or DIY-Home Painting Kit used in your own home or other venue.
  • What happens if something goes wrong during the firing process?
    When firing pottery in a kiln, on rare occasions things can go wrong. This is because by the very nature of the process and the chemical changes that happen at high temperatures, a flaw may occur. If this happens then we will endeavour to rectify and save your work of art but if that is not possible, we will replace your item with a new item of bisque to the value of that piece to give you an opportunity to paint again. Glazing Waves cannot be held responsible for accidental damage to your finished product once it is in your possession. On collection or delivery of your product, you are advised to inspect the items for any damage.
  • How do we collect our glazed & fired pottery?
    All pottery painted with our underglazes require glazing and firing. This makes them brighter, stronger and dishwasher safe (though we’d recommend handwashing to prolong the life of your beautiful creation). FREE COLLECTION from the Workshop Venue (this will be advertised in the event details if available) or from studio at Perranwell Station, TR3 7PH we will notify you that your items are ready. We also offer a POSTAL SERIVCE. *If we are able to arrange a bulk drop off to the workshop venue for convenient collection then we will provide this information in the workshop description.
  • Postal Service - We're visiting from further away, can you post our pottery?
    Visiting from further away? Or out of area for our local delivery service? You can still attend a workshop or host an event and we’ll arrange for a courier service to deliver your items to you once they have been glazed and fired. This will take approximately 2 weeks after your items have been painted. Items are delivered using Royal Mail / Parcelforce postal services. Small Parcels – £4.50 including packaging. · This service is suitable for 1 – 2 smaller pieces of pottery, including figurines, trinket boxes, mugs, plates, and bowls, or 1 larger item, including vases or plant pots. Medium Parcels – £6.50 including packaging. · This service is suitable for 2 – 4 smaller pieces of pottery. Large Parcels – up to 10kg - £8.50 including packaging. · This service is suitable for 4-6 smaller pieces of pottery or 2 larger pottery items. Parties - up to 15kg - £16.50 including packaging. · This service is suitable for up to 12 smaller pieces of pottery or 4 larger items. · Insured up to the value of £150 · This service is suitable for up to 12 pieces of pottery. Large Events – Parcelforce Express 48 15kg – £22.50 including packaging · This service is suitable for up to 20 smaller pieces of pottery · Insured up to the value of £250 The purchaser is responsible for the postage cost which must be paid for prior to items being sent. All packages are tracked and insured. Glazing Waves are not liable for any outcome of missed delivery attempt by the courier. Glazing Waves cannot give you a specific delivery date and are not held responsible for the duration in transit. Glazing Waves cannot be held responsible, accountable, or liable for any loss or damage to your finished pieces. If your items have arrived damaged, proof by sending a photo to Glazing Waves will be required within 24 hours of delivery - a claim will then be put in with the couriers.
  • How do we hire a DIY Kit?
    DIY Home & Event Painting Kits are available for hire from our online store!
  • How much is it for DIY Kits to be delivered?
    FREE COLLECTION from Perranwell Station, Truro, TR3 7PH. Kits and painted items will also need to be returned for glazing and collected once they have been fired in the kiln. Please do not attempt to collect your kit until you have had confirmation that it is ready. LOCAL DELIVERY FEE price include 2 journeys: 1. Delivery of kit 2. Collection of kit and your painted pottery items (so they can be glazed and fired). Fees are determined by distance from Perranwell Station, Truro, TR3 7PH and are as follows: up to 8 km: £15 up to 10 km: £20 If you are further away why not host a pottery painting party or event - we'll be on hand to provide guidance and we'll take everything home with us to be glazed and fired!
  • What is included in a DIY Kit Hire?
    These kits include, underglaze colours, paint brushes, sponges, pallets, and detailed instructions, enabling individuals to engage in pottery painting at their preferred location. Pottery choices need to be selected from our online store and they will be added to your kit.
  • How do DIY Kit Deposits work?
    Kits are available to hire for 3 days, after which a charge of £3 will be deducted from the deposit for each additional day the kit is kept. Deposits will be refunded 48 hours after the kit is returned in full. To qualify for a deposit refund, the kit must be returned in the same good condition as it was when received, general wear and tear of craft equipment is excluded.
  • How do we book a Party or Event Package?
    Bookings can be requested online or via direct email. A bespoke price will be quoted based on requirements.
  • Children's Party Guide
    Children’s Parties recommended age is 4+ years. For children’s parties (recommended age 4+ years), a responsible adult must be present throughout the booking. If more than 10 children attend, at least two responsible adults are required. Sole responsibility of behaviour, health and wellbeing is to the responsibility of the adult present, including (but not limited to) direct health concerns with the craft products or equipment in use for the children attending the party. In case of a medical emergency always call 999.
  • Painting with Acrylic Paints at Private Events?
    Generally our workshops and events will primarily offer the use of underglaze paints, which require glazing and firing in the kiln. Acrylic Paints can be purchased for private parties – If you choose the acrylic paints, subject to availability, you will receive a 10% discount and be able to keep your painted items on the day of the event. Acrylic paints are perfect for ornamental pieces, including figurines, money boxes or trinket boxes. They are not suitable for tableware items as these need to be glazed and fired to make them food safe. Just enter the code ACRYLIC10 at the checkout for the 10% discount to be applied. Acrylic and Underglaze Paints can not be mixed - therefore one option will need to be selected for your event.
  • How do you subsidise the Community Projects?
    Profit from our workshops, events and kits contributes towards delivering Community Projects to Cornish communities, including inclusive art sessions. We partner with local organisations to deliver the projects to those who need them most. We'll keep you up to date on what projects we've delivered to the local areas with our monthly newsletter if you opt to subscribe.
  • What are Inclusive Art Sessions?
    Inclusive Art Sessions will provide a safe and supportive environment to be creative in a relaxed setting, providing gentle guidance; to promote independence, improve self-esteem, allow social connections and to learn or develop a new skill. This in-turn should improve mental wellbeing and help to lower stress and anxiety.  Inclusive Art Sessions ensures equal access to the workshops and activities, working with marginalised groups in the community, including people with disability, isolated individuals, supporting those struggling with mental health, with learning difficulties or health issues, low-income families, and the elderly.

Have a Wonderful Day!

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©2024 by Glazing Waves CIC

GLAZING WAVES CIC - Company number 15452991

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